Privacy policy

Privacy Policy

Last updated: October 5, 2026

At VOA, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, create an account, or communicate with us.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you interact with VOA, we may collect information such as:

Your name
Phone number
Email address
Billing and shipping address
Order and purchase details
Payment and transaction information
Information you provide when contacting our customer support
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to provide and improve our services.

How We Use Your Information

We may use your information to:

Process and deliver your orders.
Process payments and transactions.
Manage returns and exchanges.
Provide customer support.
Communicate with you about your orders, account, or requests.
Improve our website, products, and overall shopping experience.
Personalize your experience on our website.
Prevent fraud and protect the security of our website and customers.
Send marketing communications where permitted and in accordance with your preferences.
Comply with applicable laws and legal requirements.

Cookies & Similar Technologies

VOA and our service providers may use cookies and similar technologies to help our website function properly, understand how customers use our website, remember preferences, and improve your shopping experience.

You may be able to manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share certain information with trusted service providers when necessary to operate our business and provide our services. These may include:

Shopify, which hosts and powers our online store.
Payment providers that process transactions.
Shipping and delivery providers.
Technology, analytics, and customer-support providers.
Marketing or advertising service providers, where applicable.

These providers may only receive the information necessary to perform the services they provide to us.

We may also disclose information when required by law, to protect our rights, prevent fraud, or protect the safety and security of our customers and services.

Payment Information

Payments made through our website are processed through secure payment providers.

VOA does not directly store your complete credit or debit card details on our servers. Payment information may be collected and processed securely by our payment providers in accordance with their own privacy policies and security practices.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Choices

You may contact us if you would like to:

Ask about the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information where applicable.
Unsubscribe from promotional communications.

You may continue to receive essential communications related to your orders, transactions, or account even if you unsubscribe from marketing communications.

Third-Party Links

Our website may contain links to third-party websites or services.

VOA is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.