Shipping policy

Shipping Policy

Last updated: October 5, 2026

At VOA, we want every order to reach you safely and smoothly. This Shipping Policy explains how we process, ship, and deliver orders across Egypt.

Shipping Within Egypt

We currently offer delivery across Egypt.

Delivery availability and estimated delivery times may vary depending on your location.

Order Processing

Once your order is placed, our team will prepare it for shipment.

Orders are typically processed within 1–2 business days.

During launches, promotions, holidays, or periods of high order volume, processing may take longer than usual.

Delivery Time

After your order has been processed and handed over to our delivery partner, delivery usually takes approximately:

2–5 business days

Delivery times may vary depending on your location and the delivery provider.

Some remote or hard-to-reach areas may require additional delivery time.

Shipping Fees

Shipping fees are calculated based on your delivery location and are displayed at checkout before you complete your order.

Any applicable shipping charges will be clearly shown in your order total.

Order Confirmation

After placing your order, you will receive an order confirmation using the contact information you provided.

Please make sure that your name, phone number, and delivery address are correct when placing your order.

Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

Please make sure you are available to receive your order or coordinate with the delivery provider.

If a delivery attempt is unsuccessful because the customer is unavailable or the provided information is incorrect or incomplete, the order may be rescheduled.

Additional delivery charges may apply in certain cases, where applicable.

Changing Your Address

If you need to change your delivery address after placing your order, please contact us as soon as possible.

We will do our best to update the address before your order is shipped, but we cannot guarantee changes once the order has been handed over to the delivery provider.

Delayed Deliveries

We do our best to deliver every order within the estimated timeframe.

However, delivery may occasionally be delayed due to circumstances outside our control, including:

High order volumes
Public holidays
Weather conditions
Delivery provider delays
Incorrect or incomplete customer information
Unforeseen circumstances affecting delivery

If your order is delayed beyond the expected timeframe, please contact us and our team will be happy to assist you.

Damaged Packages

If your package appears damaged when you receive it, please contact us as soon as possible.

Please provide your order number and clear photos of the package and the product so our team can review the issue and assist you with the appropriate solution.

Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your order, please contact us as soon as possible with your order number and clear photos of the received items.

We will review the issue and assist you accordingly.